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Terms & Conditions

These terms and conditions ("Agreement") applies to private individuals, businesses and organisations (each a "Customer") making use of the CRH review service ("Customer Reviews Hub").

  1. Customer Reviews Hub Customer Reviews Hub encompasses various entities operating in different geographic regions: Feedback Group LLC in North America; Customer Reviews Hub PTY Limited in the Pacific Basin; Customer Reviews Hub 2020 GMBH in the European Union; and Liquid New Media Limited in the United Kingdom and beyond.

  2. Acceptance By utilizing our services and contributing review posts on the Customer Reviews Hub website, you agree to abide by the terms outlined below. These terms govern the usage of our services and the website. When referring to 'we', 'us', or 'our', it pertains to Customer Reviews Hub. If you do not agree with these terms, you are not authorized to use the website or services. Your utilization of either the website or services confirms your acceptance of these terms.

  3. 2.1 Registered User To access and fully utilize our services, registration as a user on the website is required. During registration, you must create a unique password along with your email address for logging in. This password is exclusive to your account and should not be shared. We retain the right to terminate your account without notice. As a registered user, you are granted a non-transferable license to view our content, but not to copy, distribute, or commercially exploit it.

  4. 2.2 Unauthorized Access We do not permit direct competitors, their employees, or agents, including but not limited to Trustpilot, Yotpo, Feefo, Ekomi, Okendo, or BazaarVoice, to access our client dashboard. Access by competitors or their representatives is considered illegal and unauthorised.

  5. 2.3 Contributions from Registered Users All contributions, including material, information, reviews, comments, and other forms of communication received from registered users via the website, are deemed non-confidential. Contributors grant Customer Reviews Hub an exclusive royalty-free license to utilize, publish, edit, display, and exploit such content across all media platforms and territories. Registered users are solely responsible for the content they publish on the website, and Customer Reviews Hub cannot be held accountable for libelous comments or reviews.

  6. Contributors must ensure that their contributions comply with specified guidelines and refrain from posting content with sexist or racist characteristics, plagiaristic content, unlawful purposes, libelous content, personal information, or clear sales motives. Violations will result in immediate deletion of the contribution and may lead to a ban on future reviews or comments.

  7. Registered users agree to indemnify and hold Customer Reviews Hub harmless in case of any disputes arising from their contributions. We reserve the right to delete contributions without prior notice or explanation.

  8. 2.4 Third-Party Platforms and Content Users may integrate our services with third-party platforms, subject to the terms of agreement with the respective provider. We disclaim any liability regarding the functionality, security, or operation of third-party platforms and their interoperability with our services.

  9. Rights Companies inviting customers/users to review them on Reviews.co.uk or Customer Reviews Hub are considered data controllers, while Customer Reviews.co.uk or Customer Reviews Hub acts as the data processor once a review is submitted.

  10. Indemnity Clients shall indemnify Customer Reviews Hub against any loss or damage resulting from third-party claims related to content provided by the client or user data usage.

  11. Safeguarding Your Information We employ SSL technology for secure transactions, and user accounts require a username and password for access. Personal information collected is processed in compliance with applicable laws and our Data Processing Agreement.

  12. Personal Information We collect user data when registering with Customer Reviews Hub, which is stored securely. Users can request information about their processed data or withdraw consent at any time.

  13. User-Generated Content Customer Reviews Hub obtains a non-exclusive license to use user-generated content for its non-exclusive use. Information on subprocessors is available on our website.

  14. Disclaimer Customer Reviews Hub does not produce or publish contributions on the website and cannot be held responsible for user-generated content. We reserve the right to update terms without prior notice.

  15. Marketing & Promotional Announcements Reviews written on the website may be displayed on various platforms, and clients may identify themselves on the Reviews.co.uk website unless they choose to remain anonymous.

  16. Governing Law and Disputes This agreement is governed by the laws of England & Wales. Disputes shall be resolved through arbitration, with the exception for US residents, who agree to submit to English courts' jurisdiction."

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